01Does every inbound call, text, and web form get a response within 5 minutes — 24/7, including nights and weekends?

02If your office is closed or your CSR is unavailable, does a lead still get an immediate response of some kind?

03Do you know exactly how many leads you received last month, and how many actually turned into booked jobs?

04Is there an automated system that re-engages a lead if they don't respond to your first follow-up?

05Can a lead book an appointment with your company without a human having to manually schedule it?

06Do you track how long it takes, on average, from first contact to booked appointment?

07If your best CSR called in sick tomorrow, would your lead follow-up still happen without a gap?

08Does your team currently use one central system (CRM) to track every lead — not spreadsheets, sticky notes, or memory?

09Have you evaluated an AI or automation tool in the last 12 months and actually implemented it (not just researched it)?

10Are you confident that adding a new tool or automation right now would NOT disrupt your current operations?